Ataahua T&C's information
Our trading name is Ataahua Wines. Our legal name is Ataahua Wines Ltd and we are a New Zealand registered business – NZBN: 9429047178335.
By browsing our website and purchasing products over this website you accept, and agree to be bound by, these terms and conditions. Ataahua may amend these terms and conditions at any time.
PRIVACY
Ataahua believes in protecting the privacy of customers and does not give your personal information to third parties. Customers who ask to join our mailing list will have their details added to the ‘Ataahua Wines’ email database. Those who elect not to join will not be contacted by Ataahua, other than is necessary in the completion of the purchasing process. In order to improve our customer service, we also keep the purchasing histories of our mailing list customers and may at times use them to offer special news and promotions.
Personal information collected from customers is retained by Ataahua Wines. You have the right to access your own personal information and to correct or delete any personal information from the database by emailing us. Ataahua sends out regular promotional material via email to its mailing list members with regard to products, news and promotions. Ataahua is the holder of an ‘off licence’ as defined in the Sale of Liquor Act, and as such is legally authorised to promote and deliver wine for sale by mail order.
SALE OF LIQUOR ACT
Please Note: It is illegal for us to sell liquor to anyone under the age of 18. It is also illegal to make a false declaration of age in order to purchase liquor. If you are under the age of 18, please do not attempt to use this site to purchase liquor. For website orders to be delivered within New Zealand: wine will be dispatched within two working days of funds being authorised or internet banking payment being acknowledged. Delivery is via courier and may take up to a further five working days to arrive. Ataahua cannot guarantee the precise date and time of delivery. Signature on delivery is required unless permission to leave is given at the time the order is placed. Couriers within New Zealand reserve the right to leave an ‘attempted delivery’ notice and details for collection.
DELIVERY INFORMATION
Ataahua is able to ship wines to private individuals in a wide range of countries offering a truly professional door to door service. For a complete list of shipping prices and countries we ship to please send us an email or make an online enquiry through our contact form. All claims for non-delivery or damage should be made as soon as possible by telephone or email. Every effort is made to ensure our products you order from Ataahua Wine reaches you in top condition. If you are not happy with the product, please contact us before returning any goods. Any wine you return must be packaged carefully to avoid damage in transit. Faulty product will be replaced, if possible. If replacement is not possible, we will refund the item in the same form that payment was made.
RETURNS & REFUNDS
For enquiries relating to orders and deliveries, contact us at wine@ataahuawine.co.nz. We aim to provide as accurate a description of our wines as possible, but your personal perception may vary from our description. Our website will show the full range of Ataahua Wine products available, but the customer acknowledges that there may be limited availability. Ataahua Wines reserves the right to restrict the number of bottles of a particular wine to each individual customer when quantities are limited. Ataahua will advise the customer of its inability to fulfil a customer’s order as soon as reasonably possible.
PAYMENT POLICY
Payment can be made via our secure payment service provider, Stripe. All prices are in New Zealand dollars, inclusive of GST at 15%. Every purchase is subject to the laws of New Zealand.
CREDIT CARD SECURITY
It is our priority at Ataahua to protect the security of customers’ personal information, including credit card information. Ataahua uses Stripe and its global affiliates to process our online payment transactions.
Our promise to New Zealand
Ataahua are certified sustainable and focussed on producing delicious wine that are made in a sustainable way both in the vineyard and winery.
We’re focussed on taking great care of the land and environment for future generations.
Going forward we’re aiming to become Carbon Neutral and plan for planting native plant species in strategic places to encourage regenerative growth of native flora and fauna. We’re aware that ensuring a future for the wine industry in New Zealand relies on it being financially viable and sustainable.
